Tuesday, May 19, 2009

Dear American Airlines...

I think every consultant should do what, Dustin Curtis has done, with a client of their choice, at least once a year. Speak your mind no constraints and shoot from the hip.

I found this on Twitter by the way.

UPDATE: The UX architect from AA actually replied and it's a very interesting read. Please read all the way down to The permeation of bad taste and large organizations.

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