tag:blogger.com,1999:blog-3785588426313655790.post2571060295541637093..comments2023-10-02T09:56:58.350+02:00Comments on ethnosnacker: Ramblings on insight - that old chestnutSiamack Salarihttp://www.blogger.com/profile/09912359258394837378noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3785588426313655790.post-69611029072231802872010-09-16T19:52:49.018+02:002010-09-16T19:52:49.018+02:00While I worked at Alcatel Lucent it became obvious...While I worked at Alcatel Lucent it became obvious that successful managers were (and still are) the ones who know how to work the "Information Super Hallway." The irony of the situation (The world's largest provider of telecom infrastructure was utterly reliant upon informal means of communication to prevent, identify and mitigate issues.) was not lost on anyone. In many respects the information superhallway did far more to improve quality and efficiency than efforts such as CMM, PMI, ISO, and TL9000.Erik Kassebaumhttp://kassebaum.orgnoreply@blogger.com